Student Success Navigator

Community College of Rhode Island; Providence (RI); On-site; USD 47,907 - 58,553; Full time

Job summary

Community College of Rhode Island (CCRI) seeks a Student Success Coach to provide holistic, personalized support from enrollment to graduation for a diverse student group, using in-person and online meetings, calls, texts, and emails to keep students on track toward degree completion. The role bridges academic and co-curricular resources through proactive, data-informed outreach.

The position requires a Bachelor’s degree, strong customer service, and excellent time management, communication, and

Qualifications

• Bachelor's degree required.
• Experience delivering outstanding customer service.
• Strong time management, problem solving, and communication skills.
• Proficient with Microsoft Office and databases.

Responsibilities

• Provide holistic, personalized student support from enrollment to graduation.
• Manage outreach to students via phone, video, text and email.
• Document interactions and progress in CCRI systems.
• Collaborate with campus resources to connect students with services.

Skills

Customer service

Time management

Communication

Problem solving

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Community College of Rhode Island (CCRI) seeks a Student Success Coach to provide holistic, personalized support from enrollment to graduation for a diverse student group, using in-person and online meetings, calls, texts, and emails to keep students on track toward degree completion. The role bridges academic and co-curricular resources through proactive, data-informed outreach.

The position requires a Bachelor’s degree, strong customer service, and excellent time management, communication, and