Online Student Success Coach

CHCP Healthcare and Educational Services LLC; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

CHCP Healthcare and Educational Services LLC seeks a Student Success Coach to support continuing online students. This role focuses on high-touch communication, student readiness, and engagement within the Canvas LMS.

You will collaborate with Financial Aid and Academic teams to ensure students complete all requirements needed to continue their education successfully. Responsibilities include daily outreach to absent students, supporting retention efforts, and mentoring student ambassadors and

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Ability to problem-solve and work independently.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Supervisory or leadership experience is a plus.

Responsibilities

• Support and engage continuing online students throughout their program.
• Assist students with readiness steps and Canvas LMS navigation.
• Partner with Financial Aid and Academic Departments to ensure student requirements are met.
• Identify and report students at risk of withdrawal or academic issues.
• Help improve student retention, satisfaction, and overall success.
• Conduct daily outreach to absent students via calls, texts, and emails.
• Support student activities and engagement events.
• Oversee Student Mentors and Student Ambassadors.

Skills

Strong communication skills

Customer service

Organizational skills

Problem-solving

Microsoft Office proficiency

Education

Bachelor's degree

Tools

Canvas LMS

Excel

Outlook

Word

Job description

CHCP Healthcare and Educational Services LLC seeks a Student Success Coach to support continuing online students. This role focuses on high-touch communication, student readiness, and engagement within the Canvas LMS.

You will collaborate with Financial Aid and Academic teams to ensure students complete all requirements needed to continue their education successfully. Responsibilities include daily outreach to absent students, supporting retention efforts, and mentoring student ambassadors and