Remote Academic Coach: Student Success & Enrollment

Paycom - ATS; Pompano Beach (FL); Remote; USD 45,000 - 65,000; Full time

Job summary

Smart Horizons Online Education (SHCOE) is seeking an Academic Coach to serve as the primary contact for adult students and to monitor progress to ensure engagement and timely graduation through the SHCOE Student Engagement Model.

The role emphasizes communication with multiple departments, delivering academic support, and meeting performance-based engagement goals while working remotely with a nationwide student base.

Qualifications

• Bachelor's degree required; teaching experience preferred.
• Teaching certificate preferred; experience in post-secondary education advantageous.
• Strong written and verbal English communication skills; ability to assist adult learners.

Responsibilities

• Manage outbound communications with students via phone, email, and SMS.
• Coordinate with student service and finance to support enrollment, withdrawal, and graduation.
• Assist students to stay engaged and on track to graduate using the Student Engagement Model.
• Maintain and audit student records in compliance with accreditation requirements.
• Provide academic support via email, phone, and virtual whiteboard discussions; direct to resources.

Skills

Customer service

Communication

Phone etiquette

Education

Bachelor's degree

Teaching certificate

Tools

Google Docs

Microsoft Word

Microsoft Excel

Google Sheets

Salesforce

Five9

NexPort LMS

Job description

Smart Horizons Online Education (SHCOE) is seeking an Academic Coach to serve as the primary contact for adult students and to monitor progress to ensure engagement and timely graduation through the SHCOE Student Engagement Model.

The role emphasizes communication with multiple departments, delivering academic support, and meeting performance-based engagement goals while working remotely with a nationwide student base.