Online Order Fulfillment Specialist: Pickup & Service

The Kroger Co.; Eugene (OR); On-site; USD 18,000 - 23,000; Full time

Job summary

The Kroger Co. is hiring for an online order picker in Eugene, OR. You will select and assemble online orders with attention to freshness, accuracy, and speed, ensuring a positive pickup experience for customers.

Responsibilities include processing orders at POS, coordinating substitutions, and maintaining clean, organized staging areas while upholding Kroger’s values of respect and integrity.

Qualifications

• Ability to read shelf tags.
• Excellent oral and written communication.
• Basic math skills (counting, addition, subtraction).
• Ability to work without supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in proper temperature zones.
• Initiate and complete selection process for on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond professionally.
• Load orders into customers’ cars at pickup and process via POS.
• Follow substitutions policies for out-of-stock items.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions at pick-up.
• Maintain organization of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to supervisor.
• Inspect equipment and notify management of needed repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes and assist training new team members.
• Meet/exceed productivity standards and work well under pressure.

Skills

Shelf tags

Communication skills

Basic math

Self-motivation

Tools

POS system

Job description

The Kroger Co. is hiring for an online order picker in Eugene, OR. You will select and assemble online orders with attention to freshness, accuracy, and speed, ensuring a positive pickup experience for customers.

Responsibilities include processing orders at POS, coordinating substitutions, and maintaining clean, organized staging areas while upholding Kroger’s values of respect and integrity.