Online Order Fulfillment Specialist

The Kroger Co.; Colorado; On-site; USD 18,000 - 26,000; Full time

Job summary

The Kroger Co. is hiring for an e-Commerce order picker to assemble online orders efficiently at the store, ensuring freshness and accuracy for pickup.

You will process payments, handle substitutions, and load orders into customers’ vehicles, all while delivering strong customer service and staying aligned with Kroger’s values. Ideal candidates have solid communication skills, basic math proficiency, and the ability to work without supervision in a dynamic, high-paced environment.

Qualifications

• Excellent oral and written communication skills.
• Ability to read shelf tags and follow directions precisely.
• Stocking, packing, and order-picking experience is a plus.

Responsibilities

• Select and assemble online orders efficiently with attention to freshness.
• Process coupons, payments, and load orders for curbside pickup.
• Provide positive customer service to encourage return visits.
• Maintain cleanliness and organization in staging areas.
• Adhere to safety, food-safety, and company policies.
• Handle substitutions and communicate changes to customers at pickup.
• Operate POS system and ensure order accuracy at pickup.
• Train new e-Commerce team members as needed.

Skills

Customer service

Communication

Attention to detail

Basic math

Job description

The Kroger Co. is hiring for an e-Commerce order picker to assemble online orders efficiently at the store, ensuring freshness and accuracy for pickup.

You will process payments, handle substitutions, and load orders into customers’ vehicles, all while delivering strong customer service and staying aligned with Kroger’s values. Ideal candidates have solid communication skills, basic math proficiency, and the ability to work without supervision in a dynamic, high-paced environment.