Online Grocery Fulfillment Specialist

The Kroger Co.; Medford (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. is hiring for an online order selector in Medford, OR to assemble customer online orders, process payments, and load orders for pickup.

The role emphasizes freshness, accuracy, and a high level of customer service to ensure a positive shopping experience. Responsibilities include meeting customer expectations for shopping ease, maintaining cleanliness, following safety protocols, and collaborating with team members in a fast-paced setting.

Qualifications

• Able to work without supervision.
• Able to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector; store products in optimal temperature zones.
• Initiate and complete selection process for customers' on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally.
• Retrieve each customer's order from all staging locations and load order into customers' cars.
• Process the orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Bag orders while following bagging standards.
• Communicate substitutions or exceptions at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item-location discrepancies to supervisor.
• Inspect equipment and notify management of needed repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflicts in a constructive manner.
• Operate with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Support interactions with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Independence

Shelf tag reading

Communication

Basic math

Job description

The Kroger Co. is hiring for an online order selector in Medford, OR to assemble customer online orders, process payments, and load orders for pickup.

The role emphasizes freshness, accuracy, and a high level of customer service to ensure a positive shopping experience. Responsibilities include meeting customer expectations for shopping ease, maintaining cleanliness, following safety protocols, and collaborating with team members in a fast-paced setting.