Online Order Fulfillment Specialist

The Kroger Co.; Burlington (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a team member to efficiently select and assemble customers' online orders for pickup. You will process payments, ensure freshness and quality, and load orders into customers' cars with a focus on accuracy and excellent service.

Responsibilities include following substitutions guidelines, maintaining cleanliness, and communicating clearly with customers and supervisors to support seamless online shopping experiences.

Qualifications

• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Ability to read shelf tags and follow directions.
• Ability to work without supervision in a fast-paced environment.

Responsibilities

• Select and assemble online orders for customers.
• Process coupons and payments and load orders for pick-up.
• Provide positive customer service and maintain store e‑commerce standards.
• Adhere to food safety procedures and company guidelines.
• Communicate substitutions or exceptions to customers at pick-up.

Skills

Excellent oral/written communication

Basic math skills

Ability to read shelf tags

Ability to work without supervision

Job description

The Kroger Co. is seeking a team member to efficiently select and assemble customers' online orders for pickup. You will process payments, ensure freshness and quality, and load orders into customers' cars with a focus on accuracy and excellent service.

Responsibilities include following substitutions guidelines, maintaining cleanliness, and communicating clearly with customers and supervisors to support seamless online shopping experiences.