Online Grocery Order Picker & Customer Care Specialist

The Kroger Co.; Cornelius (OR); On-site; USD 21,000 - 26,000; Full time

Job summary

The Kroger Co. in Cornelius, Oregon, is hiring an e-Commerce Order Selector to pick and assemble online orders, ensuring freshness and quality. You will process coupons, payments, and assist with curbside pickup, while delivering friendly, service-driven support to customers.

Join a team that values respect, honesty, integrity, diversity, inclusion, and safety as you help customers save time and shop online with confidence.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for online orders.
• Read and follow directions in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond professionally.
• Retrieve each customer’s order from staging locations and load into cars.
• Process orders through the POS system.
• Follow substitutions procedures for out-of-stock items.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization and cleanliness of staging areas.
• Report discrepancies to store e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work in high paced and stressful environment.
• Ability to manage conflict calmly.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed.
• Provide support for minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Read shelf tags

Excellent communication

Basic math

Work without supervision

Job description

The Kroger Co. in Cornelius, Oregon, is hiring an e-Commerce Order Selector to pick and assemble online orders, ensuring freshness and quality. You will process coupons, payments, and assist with curbside pickup, while delivering friendly, service-driven support to customers.

Join a team that values respect, honesty, integrity, diversity, inclusion, and safety as you help customers save time and shop online with confidence.