Online Lead Concierge & Appointment Setter

Bert Ogden Olds Nissan & BMW Inc; Pharr (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Bert Ogden Olds Nissan & BMW Inc is seeking an Internet Representative to manage online inquiries, qualify leads, and schedule showroom appointments. You will maintain CRM records, deliver a professional first impression, and coordinate with the sales team to convert online interest into visits.

The role requires strong communication, data-entry accuracy, and the ability to multitask in a fast-paced automotive environment.

Qualifications

• Strong data entry and typing accuracy
• Excellent attention to detail and multitasking ability
• Solid organizational and communication skills
• Familiarity with CRM and digital tools is beneficial

Responsibilities

• Respond to internet leads, calls, texts, emails, and chats promptly and professionally
• Schedule, confirm, and follow up on sales appointments
• Maintain accurate customer information and activity in the CRM
• Support equity mining and service-to-sales opportunities
• Coordinate with sales team to convert leads into showroom visits
• Complete OEM Internet Representative certification and ongoing training

Skills

MS Office

Data entry

Attention to detail

Multitasking

Communication

Education

College degree preferred

Experience in similar role

CRM familiarity

Tools

CRM software

Gubagoo/ chat tools

Job description

Bert Ogden Olds Nissan & BMW Inc is seeking an Internet Representative to manage online inquiries, qualify leads, and schedule showroom appointments. You will maintain CRM records, deliver a professional first impression, and coordinate with the sales team to convert online interest into visits.

The role requires strong communication, data-entry accuracy, and the ability to multitask in a fast-paced automotive environment.