Online Auto Lead Specialist – Appointments & CRM

Fiesta Chevrolet; Harlingen (TX); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Vacation and Holidays

401(K)

Vision Insurance

Dental Insurance

Medical Insurance

Job summary

Fiesta Chevrolet is seeking an Internet Representative to engage online and offline inquiries, delivering professional information and guiding leads into showroom appointments. You will update customer records in the CRM and maintain a positive customer experience from first contact through appointment confirmation.

The role emphasizes timely follow-up, accurate data entry, and using approved communication templates to ensure a consistent experience for prospective buyers.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• High accuracy data entry with strong attention to detail.

Responsibilities

• Respond to online, phone, text, email, and chat inquiries promptly.
• Provide vehicle information and update customer records in the CRM.
• Schedule and confirm showroom appointments and follow up on opportunities.
• Maintain accurate notes and activity in CRM and dealership systems.
• Support equity mining and service‑to‑sales opportunities by contacting customers.

Skills

Microsoft Office

Data entry

Attention to detail

Organization

Communication

Education

College degree preferred

Tools

CRM software

Job description

Fiesta Chevrolet is seeking an Internet Representative to engage online and offline inquiries, delivering professional information and guiding leads into showroom appointments. You will update customer records in the CRM and maintain a positive customer experience from first contact through appointment confirmation.

The role emphasizes timely follow-up, accurate data entry, and using approved communication templates to ensure a consistent experience for prospective buyers.