Online Grocery Pick-Up Specialist

The Kroger Co.; Wisconsin Rapids (WI); On-site; USD 18,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to join our store team. This role focuses on selecting and gathering products for customers' online orders with attention to freshness and quality, processing coupons and payments, and delivering and loading orders to customers' cars at pickup.

You will provide a positive customer service experience, follow bagging standards, and support substitutions and order accuracy while maintaining store cleanliness and safety policies.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for customers' online orders with emphasis on freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for online orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pick-up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up.
• Meet/exceed customer expectations for easy shopping, variety, freshness, and cleanliness.
• Follow laws, food safety procedures, and company guidelines.
• Maintain staging areas and equipment and report discrepancies.

Skills

Independent work

Read shelf tags

Math skills

Communication skills

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to join our store team. This role focuses on selecting and gathering products for customers' online orders with attention to freshness and quality, processing coupons and payments, and delivering and loading orders to customers' cars at pickup.

You will provide a positive customer service experience, follow bagging standards, and support substitutions and order accuracy while maintaining store cleanliness and safety policies.