Online Grocery Pick-Up Specialist

The Kroger Co.; Chesapeake (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble and fulfill customers’ online orders in-store with emphasis on freshness and quality.

You will process coupons and payments, and assist customers by loading orders into their cars for pickup. As part of the e-commerce team, you will communicate substitutions or exceptions to customers, maintain order accuracy, and provide a positive service experience to encourage repeat online shopping.

Qualifications

• Ability to work without supervision.
• Excellent oral/written communication skills.
• Basic math skills (e.g., counting, addition, subtraction).
• Ability to read shelf tags.

Responsibilities

• Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Assemble customers' on-line orders and process coupons and payment.
• Deliver and load orders to cars when customers arrive at store for pick up.
• Scan and bag orders following bagging standards and maintain order accuracy.
• Communicate substitutions or exceptions to customers at pickup and ensure customer satisfaction.

Skills

Ability to work without supervision

Excellent oral/written communication

Basic math skills

Read shelf tags

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble and fulfill customers’ online orders in-store with emphasis on freshness and quality.

You will process coupons and payments, and assist customers by loading orders into their cars for pickup. As part of the e-commerce team, you will communicate substitutions or exceptions to customers, maintain order accuracy, and provide a positive service experience to encourage repeat online shopping.