Online Grocery Pick-Up Specialist

The Kroger Co.; Richmond (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble and prepare customers' online orders for pickup, ensuring freshness and quality.

You will process coupons/payments and assist in loading orders into customers' cars, all while delivering strong customer service and upholding Kroger's core values. Responsibilities include coordinating with the Order Selector, following bagging standards, and communicating substitutions or issues to customers.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' online orders in an efficient manner with attention to freshness and quality.
• Assemble online orders, process coupons and payment, and load orders for pickup.
• Provide a positive customer service experience that encourages return to online shopping.
• Follow bagging standards and communicate substitutions or exceptions as needed.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

Skills

Independent worker

Shelf tag reading

Basic math

Communication skills

Conflict management

Honesty and integrity

Tools

POS system

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble and prepare customers' online orders for pickup, ensuring freshness and quality.

You will process coupons/payments and assist in loading orders into customers' cars, all while delivering strong customer service and upholding Kroger's core values. Responsibilities include coordinating with the Order Selector, following bagging standards, and communicating substitutions or issues to customers.