Online Grocery Pick-Up Specialist

Smith's Food & Drug Centers

Elko (NV)

On-site

USD 19,000 - 23,000

Full time

8 days ago
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Job summary

Smith's Food & Drug Centers is seeking an In-Store Online Grocery Pick-Up Clerk responsible for selecting and assembling online orders with emphasis on freshness and accuracy.

You will process coupons and payment, load orders into customers' cars, and provide a positive customer service experience to encourage repeat online shopping. The role requires strong attention to detail, ability to work independently, and teamwork in a fast-paced store environment.

Qualifications

  • Ability to work without supervision.
  • Ability to read shelf tags.
  • Basic math skills (i.e., counting, addition, and subtraction).
  • Excellent oral/written communication skills.

Responsibilities

  • Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
  • In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
  • Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
  • In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
  • E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
  • Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
  • Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
  • Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
  • Read and follow directions given in the note section
  • Ensure quality and freshness of all items chosen
  • Communicate with customers via a portable phone and respond to calls in a professional and timely manner
  • Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
  • Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
  • Process the orders through the point of sale (POS) system
  • Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
  • Maintain organization and cleanliness of staging areas and equipment
  • Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
  • Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
  • Perform required opening and closing procedures
  • Assist in training new e-Commerce team members
  • Meet/exceed productivity standards
  • Ability to work cooperatively in high paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Work without supervision
Read shelf tags
Basic math
Excellent oral/written communication

Job description

Smith's Food & Drug Centers is seeking an In-Store Online Grocery Pick-Up Clerk responsible for selecting and assembling online orders with emphasis on freshness and accuracy.

You will process coupons and payment, load orders into customers' cars, and provide a positive customer service experience to encourage repeat online shopping. The role requires strong attention to detail, ability to work independently, and teamwork in a fast-paced store environment.

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