Online Grocery Pick-Up Specialist

Smith's Food & Drug Centers; Layton (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Smith's Food & Drug Centers is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders, ensuring freshness and quality, and to assist with curbside pickup.

You will load orders into customers' cars, process payments, communicate substitutions, and maintain clean staging areas in a fast-paced store environment, delivering friendly, reliable service.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selecting and gathering products for customers' online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for online orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup.
• Scan, bag, and adhere to bagging standards while fulfilling orders.
• Communicate substitutions or exceptions to customers at pickup with professionalism.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Receive and store customer orders from Order Selector, maintain proper temperature zones.
• Read directions and ensure items' quality and freshness; respond to customer calls professionally.
• Provide positive customer service to encourage repeat online shopping.

Skills

Work independently

Read shelf tags

Basic math

Communication skills

Job description

Smith's Food & Drug Centers is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' online orders, ensuring freshness and quality, and to assist with curbside pickup.

You will load orders into customers' cars, process payments, communicate substitutions, and maintain clean staging areas in a fast-paced store environment, delivering friendly, reliable service.