Online Grocery Picker & Pickup Specialist

Smith's Food & Drug Centers; Los Alamos (NM); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Tuition reimbursement

Associate discounts

Growth opportunities

Job summary

Smith's Food & Drug Centers is seeking an e-Commerce order selector to efficiently pick and assemble online orders with attention to freshness and quality. You’ll process coupons and payments, and load orders for customer pickup, delivering a positive shopping experience.

You will follow company values of respect, honesty, integrity, diversity, inclusion, and safety, while meeting productivity standards in a fast-paced store environment. Training provided and growth opportunities exist.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Experience in a production oriented or warehouse environment is a plus.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Ability to work without supervision

Ability to read shelf tags

Excellent oral/written communication

Basic math skills

Production/warehouse experience (desi)

Job description

Smith's Food & Drug Centers is seeking an e-Commerce order selector to efficiently pick and assemble online orders with attention to freshness and quality. You’ll process coupons and payments, and load orders for customer pickup, delivering a positive shopping experience.

You will follow company values of respect, honesty, integrity, diversity, inclusion, and safety, while meeting productivity standards in a fast-paced store environment. Training provided and growth opportunities exist.