Online Grocery Pick-Up Specialist

Kroger Co.; Dallas (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble and fulfill online orders at the store, ensuring freshness and accuracy. You will interact with customers, manage substitutions, and load orders into customers' vehicles at pickup.

Ideal candidates are detail-oriented, work well under pressure, and demonstrate strong communication and teamwork. This role supports online shopping growth and requires adherence to safety and store procedures.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags and interpret prices.
• Basic math skills including counting and simple arithmetic.
• Excellent oral and written communication skills.

Responsibilities

• Select and gather products for online orders with a focus on freshness and quality.
• Initiate and complete the selection process for online orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup.
• Scan and bag items while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup time.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to food safety procedures and company guidelines.
• Receive orders from the Order Selector and store products in proper temperature zones.
• Ensure order accuracy and load orders into customers' cars.
• Process orders through the POS system and handle out-of-stock substitutions.
• Maintain clean and organized staging areas and equipment.
• Report discrepancies and equipment issues to the e-Commerce supervisor.
• Assist in training new e-Commerce team members and meet productivity standards.
• Work cooperatively in a fast-paced environment and manage conflicts professionally.

Skills

Work independently

Read shelf tags

Basic math

Oral and written communication

Job description

Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble and fulfill online orders at the store, ensuring freshness and accuracy. You will interact with customers, manage substitutions, and load orders into customers' vehicles at pickup.

Ideal candidates are detail-oriented, work well under pressure, and demonstrate strong communication and teamwork. This role supports online shopping growth and requires adherence to safety and store procedures.