Online Grocery Pick-Up Specialist

Kroger Family of Companies; Crossville (TN); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble and prepare customers' online orders for pickup, ensuring freshness and accuracy. You will interact with customers, manage substitutions, process payments, and load orders into customers' cars, while maintaining high standards of cleanliness and safety.

The role emphasizes efficient order selection, ability to work without supervision, and teamwork in a fast-paced store environment.

Formación

• Ability to work without supervision.
• Read shelf tags.
• Basic math skills (i.e., counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsabilidades

• Select and gather products for customers' on-line orders with freshness and quality.
• Initiate and complete selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup.
• Scan and bag orders on the go while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers via a portable phone and respond to calls professionally.
• Retrieve each customer's order from staging locations and ensure order accuracy, load into cars.
• Provide a positive customer service experience that encourages return to on-line shopping.
• Process the orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies and invalid temperatures to the e-Commerce supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a calm, nonconfrontational way.
• Act with honesty and integrity regarding customer and business information.

Conocimientos

Ability to work without supervision

Read shelf tags

Basic math skills

Excellent oral/written communication

Descripción del empleo

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to assemble and prepare customers' online orders for pickup, ensuring freshness and accuracy. You will interact with customers, manage substitutions, process payments, and load orders into customers' cars, while maintaining high standards of cleanliness and safety.

The role emphasizes efficient order selection, ability to work without supervision, and teamwork in a fast-paced store environment.