Online Grocery Fulfillment Manager

Hy-Vee; Newton (IA); On-site; USD 30,000 - 47,000; Full time

Job summary

Hy-Vee's Aisles Online Manager leads the planning, staffing, and day-to-day online order fulfillment to ensure orders are picked, packed, and delivered on time while upholding the highest standards. You will recruit, train, and develop staff, address customer issues, and continuously seek improvements to the online shopping experience.

Ideal candidates are organized, decisive leaders with a passion for customer service in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong computer and internet skills are required.
• Ability to navigate computer systems, spreadsheets, and email applications.

Responsibilities

• Oversee the order fulfillment process from start to finish, ensuring prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all safety guidelines are followed and products are kept at proper temperatures during fulfillment.
• Lead and coordinate day-to-day operations of the online shopping fulfillment process and resolve customer service issues.

Skills

Team leadership

Customer service

Communication

Problem solving

Organization

Tech literacy

Education

High school diploma or equivalent

Job description

Hy-Vee's Aisles Online Manager leads the planning, staffing, and day-to-day online order fulfillment to ensure orders are picked, packed, and delivered on time while upholding the highest standards. You will recruit, train, and develop staff, address customer issues, and continuously seek improvements to the online shopping experience.

Ideal candidates are organized, decisive leaders with a passion for customer service in a fast-paced retail environment.