Online Grocery Fulfillment Lead

Hy-Vee, Inc.; Quincy (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

Hy-Vee, Inc. | Aisles Online Manager is responsible for overseeing the planning, staffing, and day-to-day operations of the store’s online shopping fulfillment.

You will lead and develop your team, resolve customer service issues, and continuously seek improvements to ensure every order is picked, packed, and delivered on time and to Hy-Vee’s high standards. You’ll manage staffing, training, and education on policies and procedures, while ensuring food safety guidelines are followed and orders

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills are required.
• Experience in a grocery environment is a plus.

Responsibilities

• Oversee online order fulfillment from start to finish.
• Lead, train, and develop a high-performing team.
• Ensure orders are picked, packed, and delivered on time.
• Resolve customer service issues and improve experience.
• Maintain food safety guidelines and proper product temps.
• Coordinate tasks and address employee concerns as needed.
• Assist with scheduling and performance feedback.
• Respond promptly to phones and emails with friendly service.

Skills

Leadership

Customer Service

Communication

Problem Solving

Organization

Team Development

Discretion

Time Management

Education

High School Diploma

Tools

POS Systems

Microsoft Office

Job description

Hy-Vee, Inc. | Aisles Online Manager is responsible for overseeing the planning, staffing, and day-to-day operations of the store’s online shopping fulfillment.

You will lead and develop your team, resolve customer service issues, and continuously seek improvements to ensure every order is picked, packed, and delivered on time and to Hy-Vee’s high standards. You’ll manage staffing, training, and education on policies and procedures, while ensuring food safety guidelines are followed and orders