Online Fulfillment Manager: Lead & Delight Customers

Hyvee.io; Wyoming; On-site; USD 28,000 - 41,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to oversee planning, staffing, and day-to-day operations of the store's online shopping fulfillment process. You will ensure orders are picked, packed, and delivered on time, while leading and developing your team and resolving customer issues to maintain a high level of service.

The role requires strong organization, team leadership, and proficiency with standard office software.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong computer and internet skills.
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee order fulfillment from start to finish ensuring on-time completion.
• Recruit, train, schedule, and develop department staff for a high-performing team.
• Provide ongoing education on policies, procedures, and best practices.

Skills

Customer service

Team leadership

Communication

Problem solving

Organization

Computer skills

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheets

Email apps

Job-specific programs

Job description

Hy-Vee is seeking an Aisles Online Manager to oversee planning, staffing, and day-to-day operations of the store's online shopping fulfillment process. You will ensure orders are picked, packed, and delivered on time, while leading and developing your team and resolving customer issues to maintain a high level of service.

The role requires strong organization, team leadership, and proficiency with standard office software.