Online Grocery Fulfillment Leader

Hy-Vee; Waverly (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to oversee planning, staffing, and day-to-day operations of the store’s online shopping fulfillment, ensuring orders are picked, packed and delivered to high standards. Lead and develop a team, resolve customer issues, and continually look for process improvements.

If you’re organized, a natural leader, and passionate about customer experience, you’ll thrive in this fast-paced Hy-Vee role.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
• Provide ongoing education to employees regarding new policies, procedures, and best practices
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
• Have authority to recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee’s dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Customer service leadership

Communication skills

Problem solving

Computer skills

Organization

Discretion with confidential info

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

Email applications

Job description

Hy-Vee is seeking an Aisles Online Manager to oversee planning, staffing, and day-to-day operations of the store’s online shopping fulfillment, ensuring orders are picked, packed and delivered to high standards. Lead and develop a team, resolve customer issues, and continually look for process improvements.

If you’re organized, a natural leader, and passionate about customer experience, you’ll thrive in this fast-paced Hy-Vee role.