Online Grocery Fulfillment Lead

Hy-Vee, Inc.; Springfield (MO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Manager in our Springfield area to lead the planning and day-to-day operations of the store's online shopping fulfillment.

You will oversee staffing, training, and ensuring orders are picked, packed, and delivered on time while maintaining high standards of service. You will manage a team, resolve customer issues, and continuously seek ways to improve the online shopping experience, ensuring adherence to safety and department guidelines in a fast-paced

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service and resolve issues.
• Oversee order fulfillment from start to finish for online orders.
• Recruit, train, schedule, and develop department employees.
• Provide ongoing education on policies and best practices.
• Ensure food safety guidelines are followed.
• Coordinate tasks and address employee concerns.
• Answer phones and emails promptly with helpful service.

Skills

Team leadership

Customer service

Communication

Organization

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet

Email applications

Job description

Hy-Vee, Inc. is seeking an Aisles Online Manager in our Springfield area to lead the planning and day-to-day operations of the store's online shopping fulfillment.

You will oversee staffing, training, and ensuring orders are picked, packed, and delivered on time while maintaining high standards of service. You will manage a team, resolve customer issues, and continuously seek ways to improve the online shopping experience, ensuring adherence to safety and department guidelines in a fast-paced