Aisles Online Fulfillment Lead

Hy-Vee, Inc.; Waverly (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store's online shopping fulfillment process.

You will ensure orders are picked, packed, and delivered on time while leading and developing a customer-focused team. You will manage scheduling, educate staff on new policies, and resolve customer service issues to maintain a seamless shopping experience.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee the order fulfillment process from start to finish for online orders.
• Recruit, train, schedule, and develop department staff to maintain a high-performing team.
• Provide ongoing education to employees regarding new policies and procedures.
• Ensure food safety guidelines are followed and products are kept at proper temperature.

Skills

Customer service

Leadership

Communication

Problem solving

Tech proficiency

Organization

Discretion

Education

High school diploma

Tools

Office software

Job description

Hy-Vee, Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store's online shopping fulfillment process.

You will ensure orders are picked, packed, and delivered on time while leading and developing a customer-focused team. You will manage scheduling, educate staff on new policies, and resolve customer service issues to maintain a seamless shopping experience.