Online Fulfillment Lead

Hy-Vee Inc; Sioux Falls (SD); In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

Hy-Vee Inc. is seeking an Aisles Online Manager to lead the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard.

You will recruit and develop your team, resolve customer service issues, and continually look for ways to improve the online shopping experience for our customers.

Competenze

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.
• Experience in a retail or customer-service environment is a plus.
• Ability to coach, train and develop staff.
• Excellent communication and organizational skills.

Mansioni

• Oversee the order fulfillment process from start to finish ensuring on-time completion.
• Recruit, train, schedule, and develop department employees.
• Provide ongoing education on new policies and best practices.
• Respond to customer service issues promptly with resolution.
• Ensure food safety guidelines followed and proper product temperatures.
• Answer phones and emails with friendly service.

Conoscenze

Customer service

Team leadership

Communication

Organization

Problem solving

Computer skills

Formazione

High school diploma or equivalent

Strumenti

MS Office

POS systems

Spreadsheets

Descrizione del lavoro

Hy-Vee Inc. is seeking an Aisles Online Manager to lead the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard.

You will recruit and develop your team, resolve customer service issues, and continually look for ways to improve the online shopping experience for our customers.