Online Grocery Fulfillment Lead

Hy-Vee Inc; Mankato (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

Hy-Vee Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment, ensuring orders are picked, packed, and delivered on time to high standards.

You will lead a team, resolve customer service issues, and continuously look for ways to improve the shopping experience. The ideal candidate is a strong organizer and natural leader with a passion for delivering a seamless customer experience.

Qualifications

• Customer service mindset and ability to resolve issues quickly.
• Ability to lead and develop a team in a fast-paced environment.
• Clear written and verbal communication with customers and staff.
• Identify problems and implement timely solutions.
• Proficiency with word processing, spreadsheets, and email.
• Strong organizational skills and the ability to manage multiple tasks.

Responsibilities

• Oversee daily online order fulfillment from order intake to delivery.
• Recruit, train, and schedule department staff.
• Provide ongoing education on policies, procedures, and best practices.
• Ensure food safety guidelines are followed and temperatures are maintained.
• Address employee concerns and take appropriate disciplinary action when needed.
• Respond to phones and emails promptly with friendly, helpful service.

Skills

Customer service

Team leadership

Communication

Problem solving

Computer skills

Multitasking

Discretion

Education

High school diploma

Job description

Hy-Vee Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment, ensuring orders are picked, packed, and delivered on time to high standards.

You will lead a team, resolve customer service issues, and continuously look for ways to improve the shopping experience. The ideal candidate is a strong organizer and natural leader with a passion for delivering a seamless customer experience.