Online Grocery Fulfillment Lead

Hy-Vee Inc; Mission (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store's online fulfillment, ensuring orders are picked, packed, and delivered on time. You will lead a team, resolve customer issues, and continuously improve the experience for shoppers.

The role requires strong organizational skills, excellent communication, and a proactive leadership approach in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly and resolving issues.
• Oversee order fulfillment from start to finish to ensure on-time completion.
• Recruit, train, schedule, and develop department employees to maintain a high-performing team.
• Provide ongoing education to employees on new policies and procedures.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Discretion with confidential data

Computer proficiency

Education

High school diploma or equivalent

Job description

Hy-Vee Inc. is seeking an Aisles Online Manager to oversee the planning, staffing, and daily operations of the store's online fulfillment, ensuring orders are picked, packed, and delivered on time. You will lead a team, resolve customer issues, and continuously improve the experience for shoppers.

The role requires strong organizational skills, excellent communication, and a proactive leadership approach in a fast-paced retail environment.