Online Grocery Fulfillment Lead

Hy-Vee, Inc.; Oregon (WI); On-site; USD 25,000 - 41,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to oversee the store's online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time. You will lead a team, resolve customer issues, and drive continuous improvement in the customer experience.

The role requires strong organizational and leadership skills, the ability to manage multiple priorities, and adherence to Hy-Vee's standards.

Qualifications

• Leads and develops a high-performing, customer-focused online fulfillment team.
• Oversees order fulfillment from start to finish with on-time delivery.
• Maintains food safety guidelines and proper product temperatures throughout fulfillment.

Responsibilities

• Greet customers and resolve service issues with a friendly approach.
• Oversee the online order fulfillment process and staffing for accuracy and efficiency.
• Recruit, train, schedule, and develop department staff to sustain performance.
• Provide ongoing education on policies, procedures, and best practices.

Skills

People leadership

Customer service

Inventory management

Staff scheduling

Food safety

POS systems

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Job description

Hy-Vee is seeking an Aisles Online Manager to oversee the store's online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time. You will lead a team, resolve customer issues, and drive continuous improvement in the customer experience.

The role requires strong organizational and leadership skills, the ability to manage multiple priorities, and adherence to Hy-Vee's standards.