Online Customer Service Specialist

Bill Cole Automall; Bluefield (WV); On-site; USD 28,000 - 40,000; Full time

Job summary

Bill Cole Automall is seeking an Automotive Online Customer Service Specialist to handle inquiries across internet, email, social media, text, chat and phone. You will assist customers in selecting vehicles and drive appointments for demonstrations, using an understanding of online customer psychology.

You must communicate clearly, manage time effectively, and work weekdays through Sundays during business hours.

Qualifications

• Must have good verbal and written communication skills.
• Must be available to work 8:30am–7pm, Monday–Sunday during open business hours.
• Must adhere to attendance guidelines; regular attendance is essential.
• Must be proficient with Microsoft Word, Excel, and Outlook.
• Time management, prioritization, and multi-tasking are required.
• Must be self-motivated and goal oriented.
• Must be able to hit sales quotas and closing percentages.
• All applicants must be able to demonstrate ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Handle all incoming internet, email, social media, text, chat and phone inquiries.
• Respond to inquiries promptly and professionally.
• Assist customers in selecting appropriate vehicles.
• Understand internet customer psychology to set appointments for vehicle demonstrations.
• Direct customers to online resources and product information.
• Check email frequently and respond immediately.
• Forward inquiries to other sales personnel and departments as needed.
• Collaborate with Sales and Management to ensure customer satisfaction throughout dealership experience.

Skills

Verbal communication

Written communication

Time management

Multitasking

Self-motivation

Goal orientation

Sales quotas

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description - Online Customer Service Specialist

Bill Cole Automall is looking for competitive, motivated, team driven, professionals to join the Bill Cole family in a full-time capacity as an Automotive Online Customer Service Specialist.

• Will handle all incoming internet, email, social media, text, chat and phone inquiries
• Will be available to respond to inquiries in a prompt, professional, well-spoken manner
• Assist customers in appropriate vehicle selection
• Must be able to conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Will deliver inquiries/messages intended for other sales personnel and departments promptly
• Will work with all Sales and Management staff to obtain customer satisfaction during dealership experience.

Skills / Requirements

• Must have good verbal and written communication skills
• Must be available to work Monday thru Sunday from hours of 8:30am to 7pm, or any variation ranging during open business hours
• Must have the ability to adhere to attendance guidelines, requiring regular attendance is an essential job function
• Must be proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• Must be self-motivated and goal oriented
• Must be able to hit sales quotas and closing percentages
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license