Online Admissions Operations Specialist

The University of Texas at Arlington; Arlington (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The University of Texas at Arlington is seeking an Online Admission Specialist to support advanced admissions processing for UTA Online. You will evaluate online applications, verify documentation, and ensure timely progression through the admissions workflow, while collaborating with Admissions and Enrollment Management to meet service expectations.

Responsibilities include resolving complex issues, conducting QA reviews, creating SOPs and training materials, and guiding Online Enrollment

Qualifications

• Bachelor's degree with three years of experience in high-volume admissions or related field.
• Experience in higher education admissions or enrollment services is preferred.
• Experience with admissions processing, QA, and process improvement is desirable.

Responsibilities

• Performs advanced admissions processing for online applicants and verifies records.
• Routes quick-admit vs review for non-qualifying applicants.
• Manages queues to meet deadlines and enrollment goals.
• Acts as subject matter resource for online admissions processing.
• Resolves complex application and documentation issues; coordinates with offices.
• Conducts quality assurance reviews and monitors processing workflows.
• Monitors performance against service levels and escalates risks.
• Communicates trends and suggests improvements.
• Provides training and procedural guidance to Online Enrollment Advisors.
• Develops SOPs and workflow documentation.
• Identifies opportunities for process improvement and supports testing.
• Collaborates with Admissions, Enrollment Management and academic programs.
• Coordinates with Online Enrollment Advisors to communicate decisions and status.
• Participates in departmental projects and other duties as assigned.

Skills

Advanced admissions processing

Quality assurance

Training & guidance

Workflow analysis

Communication skills

Education

Bachelor's degree in a related field

Tools

PeopleSoft

Slate

Perceptive Content

Job description

The University of Texas at Arlington is seeking an Online Admission Specialist to support advanced admissions processing for UTA Online. You will evaluate online applications, verify documentation, and ensure timely progression through the admissions workflow, while collaborating with Admissions and Enrollment Management to meet service expectations.

Responsibilities include resolving complex issues, conducting QA reviews, creating SOPs and training materials, and guiding Online Enrollment