Online Admission Specialist

UT Tyler; Arlington (TX); On-site; USD 52,000 - 58,000; Full time

Job summary

The University of Texas at Arlington seeks an Online Admission Specialist to provide advanced admissions processing and operational support for UTA Online. You will manage online applicant portfolios, verify records, and ensure timely progression through the admissions process.

The role emphasizes quality assurance, data accuracy, collaboration with Admissions and Enrollment Management, and training of Online Enrollment Advisors, with some evenings or weekends required.

Qualifications

• Bachelor's degree in a related field and three (3) years of progressively responsible experience in higher education admissions, enrollment services, student records, or a related high-volume processing environment; OR an equivalent combination of education and relevant experience.

Responsibilities

• Performs advanced admissions processing for an assigned portfolio of online applicants, including reviewing applications and supporting documentation, verifying completeness and accuracy of records, evaluating applicants against faculty-approved quick-admit criteria, and processing admissions-related documents and transactions.
• Processes applicants who meet established quick-admit standards and routes applicants who do not meet those standards for further review.
• Independently manages assigned queues and prioritizes work to support application deadlines, service expectations, and enrollment goals.
• Serves as a primary subject matter resource for UTA Online admissions processing.
• Researches and resolves complex application, record, and documentation issues; provides processing guidance to Online Enrollment Advisors and other stakeholders; coordinates with appropriate university offices; and escalates policy exceptions or complex cases as needed.

Skills

Higher education admissions experience

Attention to detail

Process improvement

Training / onboarding support

Communication skills

Education

Bachelor's degree in related field

Job description

The annual salary for this position ranges from $52,200 to $57,599. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Documents Needed to Apply

Required:

• Resume
• References (minimum of three)

Purpose of Position

The Online Admission Specialist provides advanced admissions processing and operational support for UTA Online. The position manages admissions processing activities for online applicants, evaluates applicants against established admission criteria, resolves complex application and documentation issues, supports quality assurance and process improvement, and collaborates with university partners to facilitate accurate and timely progression through the admissions process and achievement of established service expectations.

Essential Functions

• Performs advanced admissions processing for an assigned portfolio of online applicants, including reviewing applications and supporting documentation, verifying completeness and accuracy of records, evaluating applicants against faculty-approved quick-admit criteria, and processing admissions-related documents and transactions.
• Processes applicants who meet established quick-admit standards and routes applicants who do not meet those standards for further review.
• Independently manages assigned queues and prioritizes work to support application deadlines, service expectations, and enrollment goals.
• Serves as a primary subject matter resource for UTA Online admissions processing.
• Researches and resolves complex application, record, and documentation issues; provides processing guidance to Online Enrollment Advisors and other stakeholders; coordinates with appropriate university offices; and escalates policy exceptions or complex cases as needed.
• Conducts quality assurance reviews and monitors online admissions processing workflows to identify aging applications, outstanding requirements, processing delays, recurring errors, and workflow barriers.
• Monitors performance against established processing service levels and takes appropriate action to resolve or elevate applications at risk of exceeding turnaround expectations.
• Communicates trends and recommends actions to improve processing accuracy, consistency, and timeliness.
• Provides training, onboarding support, and procedural guidance to Online Enrollment Advisors and other designated staff regarding admissions processing requirements, systems, documentation standards, and workflows.
• Serves as an ongoing resource regarding processing practices and procedural updates.
• Develops and maintains standard operating procedures, job aids, training resources, and workflow documentation for online admissions processing.
• Identifies opportunities for process improvement and supports testing and implementation of system, workflow, and procedural changes affecting online enrollment operations.
• Collaborates with Admissions, Enrollment Management, academic programs, and other university partners to resolve applicant processing issues, coordinating admissions activities, and supporting timely progression of online applicants through the enrollment process.
• Coordinates with Online Enrollment Advisors to ensure admission decisions, outstanding requirements, and applicant status changes are communicated accurately and promptly.
• Participates in departmental projects and initiatives and performs other duties as assigned.

Required Qualifications

• Bachelor's degree in a related field and three (3) years of progressively responsible experience in higher education admissions, enrollment services, student records, or a related high-volume processing environment; OR an equivalent combination of education and relevant experience.

Preferred Qualifications

• Experience in higher education admissions or enrollment management, preferably supporting online or graduate populations.
• Experience reviewing and processing detailed records, applications, or documentation requiring a high degree of accuracy and attention to detail.
• Experience with admissions processing, quality assurance, workflow management, training, or process improvement.
• Experience interpreting and applying established policies, procedures, and operational requirements and independently resolving processing issues.
• Experience providing procedural guidance or serving as a subject matter resource.
• Experience with student information systems and CRM/document management platforms, including PeopleSoft, Slate, or Perceptive Content.
• Experience developing SOPs, training materials, or workflow documentation.

Knowledge, Skills & Abilities

• Advanced knowledge of admissions processing and enrollment management practices.
• Ability to interpret policies and procedures and resolve complex processing issues independently.
• Ability to provide subject matter expertise, procedural guidance, and training.
• Ability to analyze workflows, identify trends, and recommend process improvements.
• Strong organizational, prioritization, and time-management skills in a high-volume environment.
• High degree of accuracy and attention to detail.
• Excellent written, verbal, and collaborative communication skills.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm

Working Conditions

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Prolonged sitting, standing, and walking required.
• Requires occasional evening or weekend hours

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [e-mail] .