Online Admission Specialist

The University of Texas at Arlington; Arlington (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The University of Texas at Arlington is seeking an Online Admission Specialist to support advanced admissions processing for UTA Online. You will evaluate online applications, verify documentation, and ensure timely progression through the admissions workflow, while collaborating with Admissions and Enrollment Management to meet service expectations.

Responsibilities include resolving complex issues, conducting QA reviews, creating SOPs and training materials, and guiding Online Enrollment

Qualifications

• Bachelor's degree with three years of experience in high-volume admissions or related field.
• Experience in higher education admissions or enrollment services is preferred.
• Experience with admissions processing, QA, and process improvement is desirable.

Responsibilities

• Performs advanced admissions processing for online applicants and verifies records.
• Routes quick-admit vs review for non-qualifying applicants.
• Manages queues to meet deadlines and enrollment goals.
• Acts as subject matter resource for online admissions processing.
• Resolves complex application and documentation issues; coordinates with offices.
• Conducts quality assurance reviews and monitors processing workflows.
• Monitors performance against service levels and escalates risks.
• Communicates trends and suggests improvements.
• Provides training and procedural guidance to Online Enrollment Advisors.
• Develops SOPs and workflow documentation.
• Identifies opportunities for process improvement and supports testing.
• Collaborates with Admissions, Enrollment Management and academic programs.
• Coordinates with Online Enrollment Advisors to communicate decisions and status.
• Participates in departmental projects and other duties as assigned.

Skills

Advanced admissions processing

Quality assurance

Training & guidance

Workflow analysis

Communication skills

Education

Bachelor's degree in a related field

Tools

PeopleSoft

Slate

Perceptive Content

Job description

Purpose of Position

The Online Admission Specialist provides advanced admissions processing and operational support for UTA Online. The position manages admissions processing activities for online applicants, evaluates applicants against established admission criteria, resolves complex application and documentation issues, supports quality assurance and process improvement, and collaborates with university partners to facilitate accurate and timely progression through the admissions process and achievement of established service expectations.

Essential Functions

• Performs advanced admissions processing for an assigned portfolio of online applicants, including reviewing applications and supporting documentation, verifying completeness and accuracy of records, evaluating applicants against faculty-approved quick-admit criteria, and processing admissions-related documents and transactions.
• Processes applicants who meet established quick-admit standards and routes applicants who do not meet those standards for further review.
• Independently manages assigned queues and prioritizes work to support application deadlines, service expectations, and enrollment goals.
• Serves as a primary subject matter resource for UTA Online admissions processing.
• Researches and resolves complex application, record, and documentation issues; provides processing guidance to Online Enrollment Advisors and other stakeholders; coordinates with appropriate university offices; and escalates policy exceptions or complex cases as needed.
• Conducts quality assurance reviews and monitors online admissions processing workflows to identify aging applications, outstanding requirements, processing delays, recurring errors, and workflow barriers.
• Monitors performance against established processing service levels and takes appropriate action to resolve or escalates applications at risk of exceeding turnaround expectations.
• Communicates trends and recommends actions to improve processing accuracy, consistency, and timeliness.
• Provides training, onboarding support, and procedural guidance to Online Enrollment Advisors and other designated staff regarding admissions processing requirements, systems, documentation standards, and workflows.
• Serves as an ongoing resource regarding processing practices and procedural updates.
• Develops and maintains standard operating procedures, job aids, training resources, and workflow documentation for online admissions processing.
• Identifies opportunities for process improvement and supports testing and implementation of system, workflow, and procedural changes affecting online enrollment operations.
• Collaborates with Admissions, Enrollment Management, academic programs, and other university partners to resolve applicant processing issues, coordinating admissions activities, and supporting timely progression of online applicants through the enrollment process.
• Coordinates with Online Enrollment Advisors to ensure admission decisions, outstanding requirements, and applicant status changes are communicated accurately and promptly.
• Participates in departmental projects and initiatives and performs other duties as assigned.

Required Qualifications

• Bachelor's degree in a related field and three (3) years of progressively responsible experience in higher education admissions, enrollment services, student records, or a related high-volume processing environment; OR an equivalent combination of education and relevant experience.

Preferred Qualifications

• Experience in higher education admissions or enrollment management, preferably supporting online or graduate populations.
• Experience reviewing and processing detailed records, applications, or documentation requiring a high degree of accuracy and attention to detail.
• Experience with admissions processing, quality assurance, workflow management, training, or process improvement.
• Experience interpreting and applying established policies, procedures, and operational requirements and independently resolving processing issues.
• Experience providing procedural guidance or serving as a subject matter resource.
• Experience with student information systems and CRM/document management platforms, including PeopleSoft, Slate, or Perceptive Content.
• Experience developing SOPs, training materials, or workflow documentation.

Knowledge, Skills & Abilities

• Advanced knowledge of admissions processing and enrollment management practices.
• Ability to interpret policies and procedures and resolve complex processing issues independently.
• Ability to provide subject matter expertise, procedural guidance, and training.
• Ability to analyze workflows, identify trends, and recommend process improvements.
• Strong organizational, prioritization, and time-management skills in a high-volume environment.
• High degree of accuracy and attention to detail.
• Excellent written, verbal, and collaborative communication skills.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits