Admissions Operations Specialist

The University of Texas at Arlington Portal; Arlington (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Texas at Arlington Portal is seeking an Admissions Operations Specialist to serve as the primary point of contact for students regarding admissions and financial aid. This role requires a Bachelor's degree and two years of relevant experience, with strong communication and customer service skills. The specialist will assist in guiding students through the admissions process for both undergraduate and graduate programs. The position is full-time, Monday to Friday from 8 am to 5 pm, with occasional extended hours.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Two years of experience in operations or higher education.
• Intermediate skills in Microsoft Office Suite.

Responsibilities

• Provide guidance to students about academic programs and admission processes.
• Advise on admission criteria for undergraduate and graduate programs.
• Manage customer service escalations for admissions inquiries.

Skills

Customer service

Admissions processes knowledge

Microsoft Office Suite

Communication skills

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Slate CRM

Job description

Job Summary

The Admissions Operations Specialist serves on the Admissions Operations team as the lead student facing resource and provides guidance for students and their families on admissions, financial aid, scholarships, and residency process for the office of Admissions. Position will be cross trained to effectively assist students at all levels of admission - undergraduate and graduate, both domestic and international.

Essential Duties and Responsibilities

• Provide guidance and support to individuals and constituents seeking information about UTA’s academic programs and degree opportunities at various stages of the admissions cycle, including detailed explanations of admission processes, requirements, and application procedures.
• Must be able to provide general information and at times, refer inquiries to other student support offices.
• Advise applicants regarding admission criteria for undergraduate and graduate programs.
• May counsel students on financial aid or housing arrangements, transfer credit, collaborate/communicate with other departments on campus.
• Reviews application support documents (i.e., transcripts) to provide prospective students and applicants clarity for next steps throughout the prospect-to-enrollment life cycle.
• Manages day-to-day customer service escalations. Escalations can occur in person, via phone or email.
• Liaison with other departments when necessary. Follows up with prospective/admitted students on escalations cases.
• Assists in managing Admissions staff questions, including but not limited to: Provide answers to inquiries of a complex nature via email, phone calls, face-to-face interactions.
• All students who have been denied
• Perform other duties as assigned

Minimum Qualifications

• Bachelor’s degree or an equivalent mix of education and relevant experience in similar role.
• Two (2) years of experience in operations, higher education, admissions, or related work.
• Intermediate skills in Microsoft Office Suite.

Preferred Qualifications

• Master’s degree.
• Three (3) years of equivalent work experience.
• Slate CRM experience.
• Proficient in Microsoft Office Suite.

Work Schedule

Monday-Friday; 8:00am - 5:00pm. Occasionally may require extended office hours until 6, and/or a few Saturdays a year for special events.