Online Administrative Assistant

Talentoma; Georgia; Remote; USD 54,000 - 60,000; Full time

Job summary

Talentoma is seeking an Online Administrative Assistant to manage policyholder contact records from intake through confirmation, supporting policy-service workflows from a fully remote, home-based setting in Georgia. The role emphasizes accuracy, documentation, and timely updates across digital records.

You will handle email communications, maintain organized records, and collaborate with agents and internal teams to ensure smooth processing and timely responses under structured onboarding and

Qualifications

• Policy terminology familiarity
• Endorsements and renewals workflow knowledge
• Experience with service-request workflows
• Proficient with email and calendar tools
• Ability to write professional messages
• Respect for confidentiality of customer information
• Strong remote-work readiness and home office setup
• Structured onboarding and role-specific training
• Reliable internet access and focus for remote work
• Collaborative team support and predictable workflows

Responsibilities

• Receive agent and policyholder requests, confirm required details, and route items to the correct team.
• Update contact information, notes, and request status in policy and customer record systems.
• Prepare clear email acknowledgments, follow-ups, and completion confirmations.
• Organize digital correspondence and supporting documents using established naming conventions.
• Track open requests and flag incomplete information or approaching service deadlines.

Job description

Job Title: Online Administrative Assistant

Monthly Pay: $4,800 - $5,400 USD per month

Summary

Handle an agency request to update a policyholder's contact record from intake through confirmation and documentation. This full-time, fully remote role supports policy-service workflows across Georgia, keeping requests, correspondence, and digital records orderly and current.

Job Responsibilities

• Receive agent and policyholder requests, confirm needed details, and route items to the appropriate team.
• Update contact information, notes, and request status in internal policy and customer record systems.
• Prepare clear email acknowledgments, follow-ups, and completion confirmations.
• Organize digital correspondence and supporting documents using established naming conventions.
• Track open requests and flag incomplete information or approaching service deadlines.

Qualifications

• Comfortable learning policy terminology, endorsements, renewals, and service-request workflows.
• Experience using email, shared calendars, word-processing tools, and online document folders.
• Able to write accurate, professional messages for agents, policyholders, and internal partners.
• Careful with confidential customer information and record updates.
• Reliable internet access and a focused home workspace for remote work.
• Fully remote work arrangement.
• Structured onboarding and role-specific training.
• Predictable workflows with collaborative team support.