Remote Policy & Records Administrative Assistant

Talentoma; Georgia; Remote; USD 54,000 - 60,000; Full time

Job summary

Talentoma is seeking an Online Administrative Assistant to manage policyholder contact records from intake through confirmation, supporting policy-service workflows from a fully remote, home-based setting in Georgia. The role emphasizes accuracy, documentation, and timely updates across digital records.

You will handle email communications, maintain organized records, and collaborate with agents and internal teams to ensure smooth processing and timely responses under structured onboarding and

Qualifications

• Policy terminology familiarity
• Endorsements and renewals workflow knowledge
• Experience with service-request workflows
• Proficient with email and calendar tools
• Ability to write professional messages
• Respect for confidentiality of customer information
• Strong remote-work readiness and home office setup
• Structured onboarding and role-specific training
• Reliable internet access and focus for remote work
• Collaborative team support and predictable workflows

Responsibilities

• Receive agent and policyholder requests, confirm required details, and route items to the correct team.
• Update contact information, notes, and request status in policy and customer record systems.
• Prepare clear email acknowledgments, follow-ups, and completion confirmations.
• Organize digital correspondence and supporting documents using established naming conventions.
• Track open requests and flag incomplete information or approaching service deadlines.

Job description

Talentoma is seeking an Online Administrative Assistant to manage policyholder contact records from intake through confirmation, supporting policy-service workflows from a fully remote, home-based setting in Georgia. The role emphasizes accuracy, documentation, and timely updates across digital records.

You will handle email communications, maintain organized records, and collaborate with agents and internal teams to ensure smooth processing and timely responses under structured onboarding and