Online Chat Representative

Talentoma; New York (NY); Remote; USD 55,000 - 61,000; Full time

Job summary

Talentoma is seeking a full-time, fully remote Customer Support Specialist to assist policyholders and agencies via real-time chat. You’ll translate questions into clear next steps and keep multiple conversations moving calmly from your home office in New York.

The role focuses on accurate data entry, understanding policy terminology, and escalating complex issues to the right specialist while delivering friendly, professional service.

Qualifications

• Clear, professional writing for real-time chat conversations.
• Ability to interpret policy-related terminology and service requests.
• Sound judgment when escalating sensitive account or claim-file matters.
• Accuracy when updating customer profiles and conversation records.
• Willingness to learn remote chat procedures and quality standards.
• Fully remote work from New York.
• Structured virtual training and reference resources.
• Collaborative team support and defined escalation paths.

Responsibilities

• Respond to policyholder and agency chat inquiries about coverage, premiums, renewals, and account updates.
• Verify contact details and document each conversation in the customer platform.
• Explain routine policy documents, payment options, and service timelines in plain language.
• Route claim-file, billing, or coverage questions to the appropriate specialist.
• Track open chat tickets and provide accurate follow-up notes.
• Identify recurring questions and share knowledge-base improvement ideas.

Skills

Clear writing

Policy terminology

Escalation judgment

Data accuracy

Remote chat procedures

Fully remote (NY)

Structured training

Team collaboration

Job description

Monthly Pay: $4,900 - $5,500 USD per month

Summary:

People who thrive in this full-time remote role enjoy turning written questions into clear next steps and keeping several chat conversations moving calmly. A background in online support, policyholder service, agency assistance, or detail-focused administrative work fits well.

Job Responsibilities:

• Respond to policyholder and agency chat inquiries about coverage, premiums, renewals, and account updates.
• Verify contact details and document each conversation in the customer platform.
• Explain routine policy documents, payment options, and service timelines in plain language.
• Route claim-file, billing, or coverage questions to the appropriate specialist.
• Track open chat tickets and provide accurate follow-up notes.
• Identify recurring questions and share knowledge-base improvement ideas.

Qualifications:

• Clear, professional writing for real-time chat conversations.
• Ability to interpret policy-related terminology and service requests.
• Sound judgment when escalating sensitive account or claim-file matters.
• Accuracy when updating customer profiles and conversation records.
• Willingness to learn remote chat procedures and quality standards.
• Fully remote work from New York.
• Structured virtual training and reference resources.
• Collaborative team support and defined escalation paths.