Telephone Support Representative

Talentoma; Maryland; À distance; USD 52 000 - 58 000; Plein temps

Résumé du poste

Talentoma is hiring a Customer Support Specialist for a fully remote role in the United States. This full-time position guides policyholders and agency contacts through coverage questions, billing inquiries, and next steps while maintaining clear service records.

You will handle inbound calls, verify details, document conversations, and explain routine policy information. The role emphasizes following scripts, protecting data, and timely updates to callers and partners.

Qualifications

• Comfortable supporting customers by phone in a remote setting.
• Ability to learn policy terminology, coverage concepts, and service workflows.
• Familiarity with web-based ticketing, call notes, or customer record tools is helpful.
• Dependable approach to following scripts, verifying details, and meeting call-quality expectations.
• Fully remote work arrangement within the United States.
• Structured onboarding and role-specific phone support training.
• Collaborative team guidance and opportunities to build service expertise.

Responsabilités

• Answer inbound calls about policies, premiums, renewals, endorsements, and payment status.
• Verify caller details and document conversations accurately in the service platform.
• Explain routine policy information clearly and route complex concerns to the appropriate team.
• Follow established call procedures while protecting customer and policy information.
• Track follow-up needs and provide timely updates to callers and agency partners.

Connaissances

Phone support

Remote work

Customer service

Communication

Detail-oriented

Outils

Ticketing systems

CRM software

Description du poste

Monthly Pay: $4,700 - $5,200 USD per month

Summary:

What does a strong day on the phone look like? In this full-time remote role, you will guide policyholders and agency contacts through coverage questions, policy updates, billing inquiries, and next steps while creating clear service records.

Job Responsibilities:

• Answer inbound calls about policies, premiums, renewals, endorsements, and payment status.
• Verify caller details and document conversations accurately in the service platform.
• Explain routine policy information clearly and route complex concerns to the appropriate team.
• Follow established call procedures while protecting customer and policy information.
• Track follow-up needs and provide timely updates to callers and agency partners.

Qualifications:

• Comfortable supporting customers by phone in a remote setting.
• Ability to learn policy terminology, coverage concepts, and service workflows.
• Familiarity with web-based ticketing, call notes, or customer record tools is helpful.
• Dependable approach to following scripts, verifying details, and meeting call-quality expectations.
• Fully remote work arrangement within the United States.
• Structured onboarding and role-specific phone support training.
• Collaborative team guidance and opportunities to build service expertise.