Policyholder Support Specialist

Talentoma; North Carolina; Remote; USD 59.000 - 65.000; Vollzeit

Zusammenfassung

Talentoma seeks a Policyholder Support Specialist to assist customers with coverage questions, policy details, and renewals. This fully remote North Carolina role blends service with accurate premium handling.

You will work with carrier and agency contacts, document interactions, and follow established workflows to ensure smooth account outcomes. Strong communication and empathy are essential, as is comfort navigating multiple web platforms.

Qualifikationen

• Experience in policy services, billing support, or customer-facing finance.
• Familiarity with policy terms, coverage, premiums, and renewals.
• Ability to navigate multiple web-based service and account platforms.
• Clear, empathetic communication with customers.
• Remote-work readiness with structured onboarding.

Aufgaben

• Resolution of policyholder questions on premiums, documents, and renewals.
• Review of account records for accuracy and outstanding requests.
• Coordination with carrier contacts and agencies on routine needs.
• Documentation of conversations and outcomes in service platforms.
• Explanation of payment options, notices, and required forms.
• Identification of exceptions and routing to appropriate partners.

Kenntnisse

Policy services

Billing support

Customer-facing finance

Remote work experience

Tools

Service platforms

Jobbeschreibung

Job Title: Policyholder Support Specialist

Monthly Pay: $4,900 - $5,400 USD per month

Summary:

You will support policyholders by clarifying coverage questions, locating policy details, and guiding requests through the next step. This full-time, fully remote North Carolina role blends service with accurate premium and account follow-through.

Job Responsibilities:

• Resolution of policyholder questions on premiums, documents, and renewals.


• Review of account records for accuracy and outstanding requests.


• Coordination with carrier contacts and agencies on routine needs.


• Documentation of conversations and outcomes in service platforms.


• Explanation of payment options, notices, and required forms.


• Identification of exceptions and routing to appropriate partners.

Qualifications:

• Experience in policy services, billing support, or customer-facing finance.


• Familiarity with policy terms, coverage, premiums, and renewals.


• Comfort navigating multiple web-based service and account platforms.


• Ability to explain account information with accuracy and empathy.


• Judgment for recognizing sensitive requests and escalating appropriately.


• Capacity to manage a remote queue and follow documented procedures.


• Remote-first workspace with home-based daily work.


• Structured onboarding and role-specific learning resources.


• Cross-functional exposure to carrier and agency operations.


• Clear workflows and manager support for service quality.