One-Stop Student Finance Advisor

Missouri Western State University; Saint Joseph (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Missouri Western State University’s Department of Student Financial Services seeks a Financial Services Coordinator to blend accounting, advising, cashiering, and customer service in a one-stop-shop experience for students.

The role supports billing, financial aid processing, and compliance with FERPA, state and federal regulations, while delivering accurate information and efficient workflows to enhance student access and success.

Qualifications

• Associate’s degree in accounting, finance, or related discipline.
• One year of experience in accounting, accounts receivable, financial advising or related field.
• Understanding of Ellucian Banner, TouchNet, or other comparable ERP systems.
• Must be authorized to work in the United States.

Responsibilities

• Serve as primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid, billing, payments, and account inquiries.
• Perform a variety of student financial services functions, which may include cash handling, payment processing, accounts receivable support, collections activity, financial aid counseling, verification, and related processes, in accordance with institutional, federal, and state regulations.
• Review, process, and maintain financial and student records, ensuring accuracy, completeness, and compliance with established policies, procedures, and regulatory requirements.
• Support financial aid operations, including assisting students through the financial aid process, reviewing documentation, and ensuring accuracy of awards, eligibility determinations, and account activity, including specialized awarding and processing for designated student populations or programs (e.g., athletics, scholarships, or other institutional aid programs).
• Process and reconcile transactions, including payments, deposits, refunds, and adjustments; assist with daily balancing and reconciliation activities to ensure accuracy of financial data.
• Prepare, review, and maintain reports, documentation, and records to support operational needs, internal controls, and audit requirements.
• Research and resolve account discrepancies, disputes, and student concerns; provide follow-up and coordinate with appropriate staff or departments as needed.
• Collaborate with internal and external stakeholders to support effective service delivery, accurate billing, and positive student experiences.
• Provide guidance and support to student employees and assist with general office operations, including document intake, communications, and workflow support.
• Maintain knowledge of applicable policies, procedures, and regulations related to student financial services, including confidentiality and data privacy requirements (e.g., FERPA ).
• Represent Student Financial Services in outreach activities, events, and recruitment efforts, as needed.
• Perform other related duties as assigned

Skills

Basic accounting

Analytical skills

Communication skills

Microsoft Office

Attention to detail

Customer service

Education

Associate’s degree in accounting, finance, or related discipline

Tools

Ellucian Banner

TouchNet

ERP systems

Excel

Job description

Missouri Western State University’s Department of Student Financial Services seeks a Financial Services Coordinator to blend accounting, advising, cashiering, and customer service in a one-stop-shop experience for students.

The role supports billing, financial aid processing, and compliance with FERPA, state and federal regulations, while delivering accurate information and efficient workflows to enhance student access and success.