Financial Services Coordinator

The Chronicle Of Higher Education, Inc.; Saint Joseph (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Financial Services Coordinator to merge the Offices of Financial Aid and Student Accounts into a single, student-focused service point.

The role supports financial aid processing, billing, payments, and account inquiries while ensuring regulatory compliance and strong customer service. You will assist with aid operations, maintain accurate records, balance daily transactions, and provide guidance to student workers, upholding FERPA and

Qualifications

• Associate degree in accounting, finance, or related discipline.
• One year of accounting, accounts receivable, or financial advising experience.
• Familiarity with Ellucian Banner, TouchNet, or similar ERP systems.

Responsibilities

• Serve as primary point of contact for students and families regarding financial services.
• Handle cash handling, payment processing, accounts receivable, and advising within regulations.
• Review and maintain financial and student records for accuracy and compliance.
• Assist with financial aid operations, including awards and eligibility determinations.
• Process and reconcile transactions, balance and reconcile daily.
• Prepare and maintain reports to support internal controls and audits.
• Resolve account discrepancies and coordinate with staff.
• Collaborate with stakeholders to ensure accurate billing and positive student experiences.
• Provide guidance to student employees and support office operations.
• Maintain knowledge of FERPA/privacy requirements.
• Represent Student Financial Services in outreach activities.
• Perform other related duties.

Skills

Strong analytical skills

Excellent communication skills

Customer service skills

Microsoft Office proficiency

Organized with attention to detail

Ability to prioritize multiple tasks

Education

Associate’s degree in accounting, finance, or related discipline

Tools

Ellucian Banner

TouchNet

ERP systems

Job description

Posting Details

Position Information

Position Title

Financial Services Coordinator

Job Description

The Department of Student Financial Services is recently createdwithin the organization, merging the Offices of Financial Aid andStudent Accounts, beginning July 1, 2026. The Financial ServicesCoordinator has blended the responsibilities of accountant,advisor, cashier, customer service representative, and financialliteracy provider available to students in a “one-stop-shop”experience.

In this role, the Financial Services Coordinator will play a keyrole in advancing Missouri Western’s mission dedicated to access. The Coordinator will help deliver strong customer serviceprocedures, effective and efficient business processes andworkflows, advocate on behalf of students, and comply with federal,state, and institutional regulations on behalf of students as partof this position.

ESSENTIAL DUTIES

• Serve as a primary point of contact for students, families, andcampus partners, providing accurate and timely information relatedto student financial services, including financial aid, billing,payments, and account inquiries.
• Perform a variety of student financial services functions,which may include cash handling, payment processing, accountsreceivable support, collections activity, financial aid counseling,verification, and related processes, in accordance withinstitutional, federal, and state regulations.
• Review, process, and maintain financial and student records,ensuring accuracy, completeness, and compliance with establishedpolicies, procedures, and regulatory requirements.
• Support financial aid operations, including assisting studentsthrough the financial aid process, reviewing documentation, andensuring accuracy of awards, eligibility determinations, andaccount activity, including specialized awarding and processing fordesignated student populations or programs (e.g., athletics,scholarships, or other institutional aid programs).
• Process and reconcile transactions, including payments,deposits, refunds, and adjustments; assist with daily balancing andreconciliation activities to ensure accuracy of financialdata.
• Prepare, review, and maintain reports, documentation, andrecords to support operational needs, internal controls, and auditrequirements.
• Research and resolve account discrepancies, disputes, andstudent concerns; provide follow-up and coordinate with appropriatestaff or departments as needed.
• Collaborate with internal and external stakeholders to supporteffective service delivery, accurate billing, and positive studentexperiences.
• Provide guidance and support to student employees and assistwith general office operations, including document intake,communications, and workflow support.
• Maintain knowledge of applicable policies, procedures, andregulations related to student financial services, includingconfidentiality and data privacy requirements (e.g., FERPA ).
• Represent Student Financial Services in outreach activities,events, and recruitment efforts, as needed.
• Perform other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic accounting practices with special attention to balancingand receipting deposits and payments.
• Basic knowledge of all federal, state, and institutional aidprograms (i.e. FAFSA ), including all applicable regulations andpolicies.
• Strong analytical skills.
• Proficient in Microsoft Office programs and other generaloffice equipment.
• Organized thinker with exceptional attention to detail.
• Excellent communication skills, both verbally and inwriting.
• Strong customer service skills.
• Ability to effectively organize and prioritize work as well asconcentrate on multiple tasks simultaneously

Required Qualifications

• Associate’s degree in accounting, finance, or relateddiscipline
• One (1) year of experience in accounting, accounts receivable,financial advising or related field
• Understanding of Ellucian Banner, TouchNet, or other comparableERP systems
• Must be authorized to work in the United States.

Preferred Qualifications

Physical Demands

Sedentary Work: Exerting up to 10 pounds of force occasionallyand/or a negligible amount of force frequently or constantly lift,carry, push, pull or otherwise move objects, including the humanbody. Sedentary work involves sitting most of the time. Jobs aresedentary if walking and standing are required only occasionally,and all other sedentary criteria are met.

FLSA

Non-Exempt

Hours of Work

Monday-Friday; 8:00am – 4:30pm

Posting Detail Information

Posting Number

S833P

Open Date

05/06/2026

Priority Deadline

08/10/2026

Open Until Filled