Student Financial Services Coordinator

The Chronicle Of Higher Education, Inc.; Clayton (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Retirement

Paid time off

Disability insurance

Paid parental leave

Paid caregiver leave

Educational fee discounts for UM系统

Job summary

University of Missouri is seeking a Student Support Specialist II to assist students with financial aid and student accounts, answering inquiries, processing payments, and guiding them through university procedures.

The role emphasizes excellent customer service, accurate documentation, and seamless collaboration with various campus offices to resolve issues and provide timely information.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience with student information systems and common office software.
• Strong communication and interpersonal skills for diverse populations.

Responsibilities

• Serve as the first point of contact for students, parents, and visitors in person or by phone.
• Provide exceptional customer service and create a welcoming environment.
• Direct students to appropriate departments or campus resources as needed.
• Maintain understanding of financial aid processes including FAFSA.
• Advise students and families on financial aid and student accounts.
• Process payments received in person and by mail.
• Provide accurate information on policies and procedures.
• Address concerns and resolve issues, escalating when necessary.
• Maintain clear, professional communication with students, faculty and staff.
• Ensure accurate documentation of interactions and outcomes.

Skills

Verbal & written communication

Multitasking & prioritization

Office software & SIS

Attention to detail

Customer service & interpersonal

Education

Bachelor's degree or equivalent

Job description

Hiring Department

University of Missouri, St. Louis - Financial Aid

Job Description

This position involves direct interaction with students, providing assistance, guidance, and support to ensure a positive experience. Responsibilities include evaluating student accounts by reviewing, analyzing, and processing financial and account data. The role also involves processing student payments, including in-person and mailed payments. The position requires excellent customer service skills, a thorough understanding of university policies and procedures, and the ability to respond effectively to a variety of student inquiries.

Key Responsibilities

• Serve as the first point of contact for students, parents, and visitors both in person and over the phone.
• Provide exceptional customer service while creating a welcoming environment for students and visitors.
• Direct students to appropriate departments or campus resources as needed.
• Maintain a strong understanding of financial aid processes, including FAFSA.
• Advise current and prospective students and their families on financial aid and student account matters.
• Process student payments received in person and through the mail.
• Provide accurate information regarding university policies, procedures, and services.
• Address student concerns, complaints, or account issues and provide timely and effective resolutions.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain clear, professional communication with students, faculty, and staff.
• Ensure accurate documentation and recordkeeping of student interactions, requests, and outcomes.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Shift

8:00 AM - 5:00 PM Monday - Friday with some extended hours during peak volume times

Shift

40 hours/week. Monday thru Friday

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Strong verbal and written communication skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency with office software and student information management systems
• Strong attention to detail and problem-solving skills
• Excellent customer service and interpersonal skills

Anticipated Hiring Range

$17.05 - $23.37 per hour

Grade: GGS-007

University Title: STUDENT SUPPORT SPECIALIST II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including

• medical
• dental and vision plans
• retirement
• paid time off
• short- and long-term disability
• paid parental leave
• paid caregiver leave
• educational fee discounts for all four UM System campuses

For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.