Student Financial Aid & Accounts Advisor

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Educational fee discounts

Paid time off

Job summary

The University of Missouri-Saint Louis is seeking a Student Support Specialist II in Financial Aid to assist students with accounts, FAFSA guidance, and payment processing. You will ensure accurate data handling and deliver excellent customer service while guiding students and families through campus procedures.

Responsibilities include advising on financial aid, resolving account questions, and maintaining clear documentation.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Excellent communication and customer service abilities.
• Familiarity with FAFSA and financial aid processes preferred.

Responsibilities

• Serve as first point of contact for students and families.
• Advise on financial aid and student account matters.
• Process in-person and mailed payments accurately.
• Respond to inquiries and document interactions professionally.
• Escalate complex issues to the appropriate department when needed.

Skills

Strong verbal and written

Customer service

Interpersonal skills

Education

Bachelor's degree

Tools

Student Information System

Office software

Job description

The University of Missouri-Saint Louis is seeking a Student Support Specialist II in Financial Aid to assist students with accounts, FAFSA guidance, and payment processing. You will ensure accurate data handling and deliver excellent customer service while guiding students and families through campus procedures.

Responsibilities include advising on financial aid, resolving account questions, and maintaining clear documentation.