Student Financial Services Specialist

The Chronicle Of Higher Education, Inc.; Saint Joseph (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Financial Services Coordinator to merge the Offices of Financial Aid and Student Accounts into a single, student-focused service point.

The role supports financial aid processing, billing, payments, and account inquiries while ensuring regulatory compliance and strong customer service. You will assist with aid operations, maintain accurate records, balance daily transactions, and provide guidance to student workers, upholding FERPA and

Qualifications

• Associate degree in accounting, finance, or related discipline.
• One year of accounting, accounts receivable, or financial advising experience.
• Familiarity with Ellucian Banner, TouchNet, or similar ERP systems.

Responsibilities

• Serve as primary point of contact for students and families regarding financial services.
• Handle cash handling, payment processing, accounts receivable, and advising within regulations.
• Review and maintain financial and student records for accuracy and compliance.
• Assist with financial aid operations, including awards and eligibility determinations.
• Process and reconcile transactions, balance and reconcile daily.
• Prepare and maintain reports to support internal controls and audits.
• Resolve account discrepancies and coordinate with staff.
• Collaborate with stakeholders to ensure accurate billing and positive student experiences.
• Provide guidance to student employees and support office operations.
• Maintain knowledge of FERPA/privacy requirements.
• Represent Student Financial Services in outreach activities.
• Perform other related duties.

Skills

Strong analytical skills

Excellent communication skills

Customer service skills

Microsoft Office proficiency

Organized with attention to detail

Ability to prioritize multiple tasks

Education

Associate’s degree in accounting, finance, or related discipline

Tools

Ellucian Banner

TouchNet

ERP systems

Job description

The Chronicle Of Higher Education, Inc. seeks a Financial Services Coordinator to merge the Offices of Financial Aid and Student Accounts into a single, student-focused service point.

The role supports financial aid processing, billing, payments, and account inquiries while ensuring regulatory compliance and strong customer service. You will assist with aid operations, maintain accurate records, balance daily transactions, and provide guidance to student workers, upholding FERPA and