Financial Services Coordinator

Missouri Western State University; Saint Joseph (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Missouri Western State University’s Department of Student Financial Services seeks a Financial Services Coordinator to blend accounting, advising, cashiering, and customer service in a one-stop-shop experience for students.

The role supports billing, financial aid processing, and compliance with FERPA, state and federal regulations, while delivering accurate information and efficient workflows to enhance student access and success.

Qualifications

• Associate’s degree in accounting, finance, or related discipline.
• One year of experience in accounting, accounts receivable, financial advising or related field.
• Understanding of Ellucian Banner, TouchNet, or other comparable ERP systems.
• Must be authorized to work in the United States.

Responsibilities

• Serve as primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid, billing, payments, and account inquiries.
• Perform a variety of student financial services functions, which may include cash handling, payment processing, accounts receivable support, collections activity, financial aid counseling, verification, and related processes, in accordance with institutional, federal, and state regulations.
• Review, process, and maintain financial and student records, ensuring accuracy, completeness, and compliance with established policies, procedures, and regulatory requirements.
• Support financial aid operations, including assisting students through the financial aid process, reviewing documentation, and ensuring accuracy of awards, eligibility determinations, and account activity, including specialized awarding and processing for designated student populations or programs (e.g., athletics, scholarships, or other institutional aid programs).
• Process and reconcile transactions, including payments, deposits, refunds, and adjustments; assist with daily balancing and reconciliation activities to ensure accuracy of financial data.
• Prepare, review, and maintain reports, documentation, and records to support operational needs, internal controls, and audit requirements.
• Research and resolve account discrepancies, disputes, and student concerns; provide follow-up and coordinate with appropriate staff or departments as needed.
• Collaborate with internal and external stakeholders to support effective service delivery, accurate billing, and positive student experiences.
• Provide guidance and support to student employees and assist with general office operations, including document intake, communications, and workflow support.
• Maintain knowledge of applicable policies, procedures, and regulations related to student financial services, including confidentiality and data privacy requirements (e.g., FERPA ).
• Represent Student Financial Services in outreach activities, events, and recruitment efforts, as needed.
• Perform other related duties as assigned

Skills

Basic accounting

Analytical skills

Communication skills

Microsoft Office

Attention to detail

Customer service

Education

Associate’s degree in accounting, finance, or related discipline

Tools

Ellucian Banner

TouchNet

ERP systems

Excel

Job description

The Department of Student Financial Services is recently created within the organization, merging the Offices of Financial Aid and Student Accounts, beginning July 1, 2026. The Financial Services Coordinator has blended the responsibilities of accountant, advisor, cashier, customer service representative, and financial literacy provider available to students in a “one-stop-shop” experience.

In this role, the Financial Services Coordinator will play a key role in advancing Missouri Western’s mission dedicated to access. The Coordinator will help deliver strong customer service procedures, effective and efficient business processes and workflows, advocate on behalf of students, and comply with federal, state, and institutional regulations on behalf of students as part of this position.

ESSENTIAL DUTIES

• Serve as a primary point of contact for students, families, and campus partners, providing accurate and timely information related to student financial services, including financial aid, billing, payments, and account inquiries.
• Perform a variety of student financial services functions, which may include cash handling, payment processing, accounts receivable support, collections activity, financial aid counseling, verification, and related processes, in accordance with institutional, federal, and state regulations.
• Review, process, and maintain financial and student records, ensuring accuracy, completeness, and compliance with established policies, procedures, and regulatory requirements.
• Support financial aid operations, including assisting students through the financial aid process, reviewing documentation, and ensuring accuracy of awards, eligibility determinations, and account activity, including specialized awarding and processing for designated student populations or programs (e.g., athletics, scholarships, or other institutional aid programs).
• Process and reconcile transactions, including payments, deposits, refunds, and adjustments; assist with daily balancing and reconciliation activities to ensure accuracy of financial data.
• Prepare, review, and maintain reports, documentation, and records to support operational needs, internal controls, and audit requirements.
• Research and resolve account discrepancies, disputes, and student concerns; provide follow-up and coordinate with appropriate staff or departments as needed.
• Collaborate with internal and external stakeholders to support effective service delivery, accurate billing, and positive student experiences.
• Provide guidance and support to student employees and assist with general office operations, including document intake, communications, and workflow support.
• Maintain knowledge of applicable policies, procedures, and regulations related to student financial services, including confidentiality and data privacy requirements (e.g., FERPA ).
• Represent Student Financial Services in outreach activities, events, and recruitment efforts, as needed.
• Perform other related duties as assigned

KNOWLEDGE , SKILLS , AND ABILITIES

• Basic accounting practices with special attention to balancing and receipting deposits and payments.
• Basic knowledge of all federal, state, and institutional aid programs (i.e. FAFSA ), including all applicable regulations and policies.
• Strong analytical skills.
• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail.
• Excellent communication skills, both verbally and in writing.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.

Required Qualifications

• Associate’s degree in accounting, finance, or related discipline
• One (1) year of experience in accounting, accounts receivable, financial advising or related field
• Understanding of Ellucian Banner, TouchNet, or other comparable ERP systems
• Must be authorized to work in the United States.

Preferred Qualifications

Physical Demands

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

FLSA

FLSA Non-Exempt

Additional Demands

Hours of Work

Monday-Friday; 8:00am – 4:30pm

Posting Number

Posting Number S833P

Open Date

Open Date 05/06/2026

Priority Deadline

Priority Deadline 08/10/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How many years of experience do you have in this type of position?
  • 0-1
  • 1-3
  • 3-5
  • 5-7
  • 7+
• * What is your highest level of education attained? (Open Ended Question)