One-Brand Service Advisor

Dean McCrary Mazda; Mobile (AL); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Dean McCrary Mazda in Mobile, AL is seeking a Service Advisor to greet customers, capture symptoms, and write repair orders while guiding repairs according to Mazda maintenance schedules.

You will explain findings, handle warranty and recall visits, and keep customers informed throughout the service process in a fast-paced, customer-facing environment. A strong organizational skill and clear communication are essential to succeed.

Qualifications

• Experience with one manufacturer's service schedules and terminology.
• Ability to write clear repair orders.
• Familiarity with warranty and recall processes.

Responsibilities

• Receive customers and capture symptoms accurately.
• Write repair orders and document findings.
• Explain maintenance schedule and warranty coverage to customers.
• Keep customers informed throughout the service process.
• Work at a single-brand, franchise store environment.

Skills

Organization

Communication

Mechanical grounding

Job description

Dean McCrary Mazda in Mobile, AL is seeking a Service Advisor to greet customers, capture symptoms, and write repair orders while guiding repairs according to Mazda maintenance schedules.

You will explain findings, handle warranty and recall visits, and keep customers informed throughout the service process in a fast-paced, customer-facing environment. A strong organizational skill and clear communication are essential to succeed.