In-Store Dealership Call & Routing Specialist

Dean McCrary Mazda; Mobile (AL); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Dean McCrary Mazda in Mobile, AL is seeking an in-store call-center associate to handle inbound calls, routing them to the correct departments and delivering friendly service.

You will book service appointments, answer questions about inventory and processes, and follow up on calls that aren’t resolved on the first contact. This is an on-site role on the I-65 Service Road, not a remote position.

Qualifications

• Clear phone manners and note-taking are essential.
• Patience with frustrated callers is important.
• Curiosity about the store helps you route calls correctly.

Responsibilities

• Answer inbound calls and route them properly to the right department.
• Take service and sales enquiries, book and confirm appointments.
• Follow up on calls that were not resolved first time.

Skills

Clear phone manner

Accurate note-taking

Customer service

Job description

Dean McCrary Mazda in Mobile, AL is seeking an in-store call-center associate to handle inbound calls, routing them to the correct departments and delivering friendly service.

You will book service appointments, answer questions about inventory and processes, and follow up on calls that aren’t resolved on the first contact. This is an on-site role on the I-65 Service Road, not a remote position.