Automotive Service Concierge: Customer-Focused Advisor

Town North Mazda; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Job summary

Town North Mazda is seeking a Service Advisor to create an exceptional customer experience and act as a liaison between customers and service technicians. You will listen to symptoms, verify coverage, develop estimates, and prepare repair orders, all while maintaining strong customer rapport.

The role involves explaining estimates, obtaining approvals, and updating maintenance records, with ongoing learning from manufacturers' publications to add value to the service process.

Qualifications

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general
• Ability to review service orders and inspect the vehicle for necessary repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
• Ability to communicate well with co-workers and co-workers throughout repair process.

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills

Customer relations

Technical questions

Automotive systems

Communication skills

Warranty knowledge

Repair order review

Service database system

Tools

Service database system

Job description

Town North Mazda is seeking a Service Advisor to create an exceptional customer experience and act as a liaison between customers and service technicians. You will listen to symptoms, verify coverage, develop estimates, and prepare repair orders, all while maintaining strong customer rapport.

The role involves explaining estimates, obtaining approvals, and updating maintenance records, with ongoing learning from manufacturers' publications to add value to the service process.