Automotive Service Advisor | Commission Eligible

Capitol Chevrolet; Concord (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

EAP

Job summary

Concord Mazda, a proud member of the DGDG family, is seeking a Service Advisor to deliver a world-class automotive retail experience in the service department. You will greet guests, assess their needs, write repair orders, and coordinate repairs using X-Time and CDK.

Ideal candidates have at least 1 year of service advisory experience, a valid driver's license, and availability for evenings and weekends. We offer a values-driven culture, extensive training, and a comprehensive benefits package.

Qualifications

• 1 year of previous Service Advisor experience.
• Valid state driver’s license and good driving record.
• X-Time and CDK experience is a plus.
• Availability to work evenings and weekends.

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK.
• Meet guests' needs throughout the entire service process.
• Write Repair Orders, coordinate check-in and delivery, build and communicate repair estimates, follow-up on the progress of repairs.
• Explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.

Skills

Guest service

Service advisory

Communication

Tools

X-Time

CDK

Job description

Concord Mazda, a proud member of the DGDG family, is seeking a Service Advisor to deliver a world-class automotive retail experience in the service department. You will greet guests, assess their needs, write repair orders, and coordinate repairs using X-Time and CDK.

Ideal candidates have at least 1 year of service advisory experience, a valid driver's license, and availability for evenings and weekends. We offer a values-driven culture, extensive training, and a comprehensive benefits package.