Customer-Centric Service Advisor

#1 COCHRAN MAZDA; Monroeville (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off in first year of work

Paid Holidays

Paid Parental Leave

401(k) with Company match

Company-paid short term disability and

workers’ compensation

Company-paid term life insurance

Competitive Pay Plan

Job summary

#1 Cochran Mazda in Monroeville is seeking a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, familiar with product offerings, technician scheduling and service processes, greeting owners, and explaining repairs.

Join a team recognized as a top workplace with strong development opportunities. As a member of our award-winning organization, you will contribute to a culture of learning and collaboration.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional and energetic work-style.
• Previous dealership service advisor experience preferred.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedules service appointments utilizing the available scheduling system properly.
• Obtains customer history and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Documents customer's vehicle needs accurately and clearly on repair order.
• Inspects vehicle for damage and other needs.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Organized

People management

Time management

Communication

Energetic work-style

Dealership experience

Job description

#1 Cochran Mazda in Monroeville is seeking a Service Advisor to own the customer experience in the service lane. You will be the first contact for customers, familiar with product offerings, technician scheduling and service processes, greeting owners, and explaining repairs.

Join a team recognized as a top workplace with strong development opportunities. As a member of our award-winning organization, you will contribute to a culture of learning and collaboration.