One

University of South Alabama; Mobile (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

The University of South Alabama’s One-Stop department is seeking to hire a One-Stop Generalist I to support students during the enrollment and completion process. The role involves guiding applicants, answering questions about financial aid and student services, and coordinating with other departments to ensure a smooth student experience.

Strong communication and customer service skills are essential, along with the ability to work flexible hours and participate in after-hours events as needed.

Qualifications

• High school diploma or equivalent required.
• Two years of related experience required or equivalent combination of education and experience.
• Preferred: customer service in a student-focused higher education environment.

Responsibilities

• Supports students in navigating USA systems to reach completion goals.
• Answers inquiries via phone, live chat, and in person about federal financial aid and student services.
• Directs inquiries to appropriate departments as needed.
• Logs communications in the database for audit purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information with strong communication and a student-first attitude.
• Attends and participates in events during and after office hours as needed.
• Maintains regular and prompt attendance; works defined schedule with possible additional hours.
• Provides general office support to ensure smooth office operations.

Skills

Customer service

Education

High school diploma or equivalent

Job description

High school diploma or equivalent and two years of related experience. An equivalent combination of education and experience may be considered.

Preferred Qualifications

Customer service in a student focused higher education environment or student support services is preferred.

Job Description Summary

The University of South Alabama’s One-Stop department of is seeking to hire a One-Stop Generalist I.

Essential Functions

These are the job duties required of the position. Essential Functions

• Supports student efforts to successfully transition to USA and reach their completion goals, providing guidance to applicants and students who need additional support to navigate the student experience.
• Answers incoming questions via phone calls, live chats, and in-person visits regarding federal financial aid, student account services, and questions related to other student services areas as needed.
• Directs incoming inquiries to other departments, as applicable.
• Logs communications in the database for audit trail purposes.
• Assists with onboarding and refresher trainings.
• Provides accurate information quickly, efficiently, and with a positive attitude by demonstrating a high-level of communication skills and extensive knowledge.
• Ensures calls and visits are managed with a student-first mentality.
• Attends and participates in schedules events during and after office hours, as needed.
• Participates in extended office hours as scheduled during the year.
• Provides general office support that assists in the functioning of the office.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Posting Information

Number of Vacancies

Number of Vacancies 1

Position End Date (if temporary)

Job Open Date

Job Open Date 11/04/2026

Job Close Date

Open Until Filled Yes

Special Instructions to Applicants

Working Days

Working Days Monday - Friday

Working Hours

Working Hours 8:00 a.m. - 5:00 p.m.

Job Location

Job Location Main Campus

Full-time or Part-Time

Full-time or Part-Time Full Time

Regular or Temporary

Regular or Temporary Regular

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you at least 18 years of age?
  • Yes
  • No
• * Do you have a legal right to work in the United States?
  • Yes
  • No
• * The University of South Alabama typically does not sponsor individualsfor staff positions. Will you now or in the future require sponsorship for employment visa status?
  • Yes
  • No
• * What is the highest level of education you have completed?
  • Less than High School
  • High School Diploma or equivalent
  • Associates Degree
  • Bachelors Degree (or will obtain within 6 months)
  • Masters Degree (or will obtain within 6 months)
  • Terminal Degree (or will obtain within 6 months)
• * How many years of related experience do you have?
  • Less than 1 year
  • Between 1 - 3 years
  • Between 3 - 5 years
  • Between 5 - 7 years
  • More than 7 years
• * How did you hear about this position?
  • USA website
  • LinkedIn
  • Zip Recruiter
  • Indeed
  • HigherEd Jobs
  • Alabama Career Center / Alabama Works
  • Facebook
  • Word of mouth
  • Other

Required Documents

Optional Documents

• Resume
• Cover Letter

The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment OpportunityInvestigator or the Associate Vice President, Finance and Administration/CHRO.

EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.

Annual Security and Fire Safety Report

The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: http://www.southalabama.edu/departments/police/resources/fireandsafetyreport.pdf . You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.